SHIPPING POLICY

Shipping Policy

We aim to provide you with the best shopping experience and ensure that your orders are delivered quickly and efficiently. If you are not completely satisfied with your purchase, we also have a hassle-free return policy in place. Below are the details of our shipping policies.

Shipping Policy

Order Processing Time

  • Orders are typically processed within 2-4 business days after payment is accepted.
  • During peak periods (e.g., holidays), processing and delivery times may be slightly extended.

Shipping Carriers

We use reliable carriers to deliver your orders:

  • 4PX, YunExpress, Wanb Express, UBI.

Shipping Options & Fees

Shipping Method Shipping Fee Estimated Delivery Time
Standard Shipping $6.99 per order 7-15 business days (depending on destination)

Free Shipping

  • Enjoy Free Shipping for orders over $69.99 worldwide.

Order Tracking

  • You will receive a confirmation email with a tracking link once your order is shipped. Tracking information may take 5-7 days to appear after shipment.
  • If tracking details are unavailable, it means the carrier has not processed your parcel yet. Once scanned into the system, tracking updates will be available.

Incorrect Address

  • Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses.
  • If the final mile carrier is contacted to redirect or forward the parcel, we are not liable for any loss, theft, or damage that may occur.

Customer Support

We strive to provide excellent customer service. If you have any questions regarding shipping or returns, please contact us at:
Email: service@djmarke.com

Note: There are delivery delays in rare instances, where packages may take longer to be delivered than the listed time frame. Unfortunately, it is out of our control and customs may sometimes delay deliveries.

Due to the impact of the epidemic and the different policies of different countries, express delivery cannot guarantee an accurate time limit.

Due to the influence of COVID-19 and the policy restrictions of various countries, there will be a significant delay in all express deliveries, and the logistics cannot guarantee the time limit completely.

NOTES: If the customer authorizes the courier company to place the goods at the door, or authorizes the courier company to sign the goods, If goods are lost, and the customer bears the consequences.